Maintenance History for 2605-B Oaklawn

Turn your phone sideways omigod.

Date	Item	Req. by	Acknowledge time	Address time	Resolution
1/18/25	Questions about charging batteries	Katarina	n/a	1 minute	Explained
1/18/25	Locked out of room	Katarina	Answered on first ring	<5 minutes	Unlocked door, showed how to charge batteries for door lock
1/17/25	East bedroom breaker tripped multiple times overnight	Katarina	46 minutes	<2 hours	Found damaged wire attached to breaker, broke off in breaker when pulled. Removed broken piece, stripped wire, reconnected.
12/24/24	Continuously running water, possible leak	City of Austin	Same day	Same day	Found toilet continuously filling. Disassembled fill valve, removed calcium deposits, reinstalled, applied to City for water bill credit
12/19/24	Upstairs breaker tripped 4-5x in last 3 weeks	Kel	1 minute	Next day	Replaced 10Y-old GE breaker with 20A combo CAFCI #THQL1120AFP2.
12/19/24	Web browser can't find site	Kel	3 minutes	Immediate	Advised to call Internet provider (Astound) as per house manual. Kel set appt. for Saturday, Astound fixed.
12/18/24	Phone keeps dropping WiFi connection	Katarina	<1 minute	Immediate	Did basic troubleshooting. Signal strength shows good and other tenants not reporting issues. Possibly bad antenna in phone.
12/17/24	Fridge off	Katarina	6 hours	<30 minutes after acknowledging	Breaker was off, I must have accidentally hit it while doing the repair yesterday. Apologized and offered to reimburse for any spoiled food.
12/16/24	B1 breaker repeatedly trips	Eric	<1 minute	2 hours	Traced problem to loose wire breaker wire Cut power, tightened terminal screw, fixed.
12/15/24	Upstairs breaker tripped	Kel	2 hours	n/a	Advised that if it keeps happening I'll replace.
Nov-Dec 2024	Roof deck, various	(landlord)	n/a	n/a	• Replace and secure PEX pipes • Repair damaged rail cap • Secure loose rail cap • Remove disintegrating tub cover and damaged, rat-infested insulation around tub • Remove perimeter decking boards guiding rainwater into tub and replace with thinner boards to let rainwater drain around tub
Nov. 2024	Second floor, various	(landlord)	n/a	n/a	• Replace broken entry door handle with doorknob • Replace bad hardware on bath sliding door • Repair floor damaged by previous tenant • Cut wood circles for new tenant to use as floor protectors under weight-bearing furniture
11/11/24	Slow drain	Katarina	immediate (she saw me)	<1H	Called plumber to clear drain next morning.
11/5/24	Leak alarm fired in bathroom	Katarine	Picked up on first ring	6 days (I was busy when she called and then I forgot.)	Could not reproduce leak
10/28/24	Cracks on bath countertop possibly letting water leak through to cabinet floor	(landlord)	n/a	n/a	Caulked
10/26/24	Bath sinks draining slowly	(landlord)	n/a	Same day	Clean drains. Advise tenants how to do so for the future.
10/26/24	Bath sink mat full of water, leak alarm has been removed	(landlord)	n/a	Same day	Drain water, replace drain washer, clean and dry sink mat, replace leak alarm
10/26/24	Bath cabinet door separated from frame	(landlord)	n/a	Same day	Resecured
10/26/24	Missing kitchen cabinet knob	(landlord)	n/a	Same day	Replaced
10/26/24	Install mat under kitchen sink to protect against leaks	(landlord)	n/a	n/a	Resecured
9/7/24	Annual water filter replacement	(landlord)	n/a	n/a	Replaced
9/7/24	Bathroom exterior door "kinda hard to lock"	Adam	2 minutes	Same day	Examined door but could find no problems locking it, asked tenant to come show me, no reply.
8/25/24	"Issues" with smoke alarm battery	Katarina	<1H	<1H	Provided replacement battery
6/30/24	New bedroom breaker tripped	Teresa	<1H	<1H	Gave several options for next step, ball in tenant's court.
6/25/24	Bedroom breaker tripped 3x overnight	Teresa	<1 minute	Same day	Replaced breaker (GE THQL1120AFP2, CAFCI / HACR)
6/25/24	Fallen tree	Teresa	<1 minute	Same day	Cut up and hauled off
6/15/24	Ceiling fan not woring	Katarina	20 minutes	25 minutes	Fixed
6/12/24	Tenant requested different light bulb	Katarina	<1 minute	Offered to come immediately, she said later is okay	Replaced bulb
6/10/24	East bedroom breaker tripping (tenant reported on moveout)	(landlord)	(move out)		Replaced breaker (GE THQL1120AFP2, CAFCI / HACR)
6/10/24	Install drip mat in batroom sink cabinet	(landlord)	(move out)
6/10/24	Touch up paint in East bedroom	(landlord)	(move out)
6/5/24	Smoke alarms firing randomly	Adam	8 minutes	Started same day	Brought replacement alarm, found to be incompatible, bought another alarm (Kidde/Firex P12040 photelectric 9V) and installed the next day.
May 2024	Bathroom improvements	(landlord)	8 minutes	Started same day	Had bathroom and kitchen professionally cleaned (6 person-hours). Re-mortared the pebbles on the bathroom floor. Repaired the rotted bathroom sink cabinet floor. Installed missing bath baseboard trim, caulked and painted. Fixed the bath exit door which previously required slamming in order to latch.
5/8/24	Fallen tree limb blocking walkway	Cristian	<1 minute	3 minutes	Cut down and remove
8/26/23	Tenant reported that clothesline is free of clothes, ready for more wire lines	Cristian	<1 hour	Same day	Installed more metal clotheslines. Also trimmed neighbor's encroaching trees away from the line.

8/25/23. Clothesline severed. Tenant reported clothesline severed. I replied in <1 minute, and replaced the cotton line with a metal line the same day. Advised I can replace the other lines when they're free of clothes.
8/19/23. Replaced countertop water filter cartridge. Replaced annually (not a tenant request).
7/15/23. Trouble opening shed. Tenant reported that shed wouldn't open. Replied in 1 minute explaining to press the Lock button after entering code, and added that info to the manual.
6/24/23. Trying to find breaker box. Tenant asked where breaker box is. Replied in 18 minutes, and added that info to the manual.
6/15/23. Shower backing up (not draining). Ordered same-day service from the plumber, the same day the problem was reported.
5/22/23. Need phone #. Tenant requested new housemate's phone #, which he lost. Provided in <1 minute.
5/4/23. Internet down. I was sleeping when the tenants texted. I called the provider when I got up, and gave the tenants the info they need to call the provider directly next time.
4/26/23. Squirrels chewing on clothesline. Responded to text within a few hours, ordered metal wire the same day. Didn't replace yet b/c cotton line is still intact, will wait to see if the line gets severed again.
4/22/23 Clothesline broke. Pulled posts upright, untwisted them, secured one to fence, braced the other to ground, inserted more screws, screwed in support pieces, retied line. (Acknowledged request in 8 minutes, fixed the same day)
3/20/23 Water alarm beeping for no reason. Advised recharging the rechargeable battery inside the unit. (Response time: <1 minute)
3/20/23 Question about rent. (Response time: 2 hours)
3/19/23 No electricity. (Response time: 14 minutes; already solved by the time I responded.)
3/18/23 Question about yard care. (Response time: 4 minutes)
3/17/23 Shower not draining. (22 minutes to acknowledge, 5 minutes to go to house, 15 minutes to snake drain, determined problem was beyond the house, i.e. whole-house drain problem. Went to Home Depot immediately to rent the big drain-cleaning machine, and got back likely faster than a plumber could have been scheduled. Snaked drain twice, resolved problem, returned machine to Home Depot.)
3/17/23 Outside security light interfering with sleep (Response time: 1 minute. Advised I will order blackout curtains. While waiting, I angled the light further away from the house.)
3/8/23 Asked for a lamp. (1 minute to acknowledge request, 46 minutes to find a lamp, 2 minutes to bring it over)
2/28/23 Reported dead batteries in door lock. (Response time: <1 minute. Advised to charge using provided charger, as per the house manual.)
2/20/23 Minor leak under kitchen sink. (Five minutes to acknowledge. Fixed the next day.)
2/2/23 Internet down, from the ice storm. (I didn’t see the 1st request in the evening b/c it was a two-liner and my phone showed only the 1st line on the home screen. Tenant texted again in the morning, and I advised that the whole block was out and that I’d already called it in when my own Internet went out.)
2/1/23 Asked if I have a spare MacBook charger. (Response time: 2 hours. Sorry, I don’t have one.)
12/4/22 Power outage to one room. (<1 minute to acknowledge. Two minutes to walk over and show where the breaker panel is and how to reset.)
12/2/22 Tenant reports that other tenant’s fire/smoke alarm sometimes blares for no reason. (5 minutes to acknowledge. As soon as I heard back from the tenant with the problem alarm about whether I could enter, I replaced the bad alarm. Total time to fix: 2.5 hours.)
11/7/22 Internet out (50 minutes to acknowledge, 2 minutes to go to house. Couldn’t fix myself, called Astound.)
10/13/22 Hinge popped off kitchen cabinet. (Acknowledged in 4 minutes. Fixed 3d later.)
9/19/22 Bad taste from new water cartridge filter. (Acknowledged in 2 hours. I’d tried a different brand. Ordered previous brand immediately, installed it the same day it arrived.)
9/12/22 Question about trash carts. (Response time: 3 minutes)
9/9/22 Requested Phillips screwdriver. (Five minutes to acknowledge, brought by that afternoon.)
9/8/222 Dead squirrel under stairs. (2 minutes to acknowledge; buried it the next day)
9/7/22 Question about electronic door lock. (Response time: <1 minute.)
9/3/22 Asked where clothes drying rack is. (Response time: <1 minute)
8/31/22 Asked for remedy for walking through muddy yard to house when it’s raining. (Started installing gravel path the next day.)
8/28/22 Asked where the mailbox is. (Response time: One minute.)
8/26/22 Question about local bus service. (Response time: 46 minutes.)
8/26/22 Question about painting the walls. (Response time: <1 minute)
8/20/22 Question about mail delivery. (Response time: 2 minutes)